Customer satisfaction is serious business according to the team at Regency Lexus. The family-run automotive company, took home the Lexus Pursuit of Excellence Elite Award, for the second consecutive year, and last night officially launched the 2018 LC 500 and LC 500h models with a smoking hot event.
VIP guests enjoyed valet service, innovative fresh harvest bites and sparkling beverages by Cocktails and Canapes, as well as entertainment by Spanish guitarist Dave Martone and a sizzling fire performance by Acrofire Entertainment.
Regency introduced the Lexus LC 500 and LC 500h to an admiring crowd who patiently took turns enjoying the comfortable driver’s seat. It is daring in conception, powerful in performance, and true to the spirit of the LF-LC Concept that inspired it. The Lexus LC is a new phase of amazing, and the next step in Lexus’ design and performance revolution.
General Manager Izzam Ahamed was pleased with the interest in both the new vehicles and the award win and thanked all in attendance before clearing a safety zone and introducing Acrofire.
“We’ve created a culture of commitment in our organization, which is what makes Regency so unique,” said Izzam Ahamed, General Manager of Regency Lexus. “Our team believes in a higher standard of service when it comes to our guests and that means entrusting each product or service advisor to make decisions best suited for our guests.”
In 2014, Regency Lexus launched its “Butler Service,” allowing Lexus owners who purchased through Regency to receive luxe perks such as luxury courtesy car delivery for any maintenance or repair work, complimentary car washes, personalized beverage stocking and vehicle inspection with service. From that, spun a culture of commitment in which employees were challenged to exceed an already high standard of customer expectations and raise the bar further through new initiatives that focus on overall customer satisfaction.
“We heavily invest in our team to ensure everyone is equipped to handle every interaction with confidence and support,” said Ahamed. “We don’t just hand you the keys, we make sure you know your Lexus. It’s important to us that our guests know the features of their vehicle and the level of attention we give their vehicle when it comes in for service. We’re here to help them make an informed decision.”
Each year, Lexus awards the top-performing dealerships in Canada that encompass over 19 categories, with a focus on customer satisfaction. Regency took home this award in 2015 and again in 2016, showing a monumental level of customer devotion.